Frequently Asked Questions
Ordering & Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are securely processed.
Q: Can I modify my order after placing it?
A: Order changes must be requested within 1 hour of purchase via our Order Support portal. We cannot guarantee modifications after processing begins.
Shipping & Delivery
Q: How long does shipping take?
A: Delivery times vary by location and method:
- Standard: 3-7 business days
- Express: 1-3 business days
See our Shipping Policy for details.
Q: Do you ship internationally?
A: Yes! International delivery options appear at checkout. Customers are responsible for any customs fees.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 30 days for unworn items with tags. Some exclusions apply – see our Returns Center.
Q: How long do refunds take?
A: Refunds process within 5-10 business days after we receive your return. Original shipping fees are non-refundable.
Product Care
Q: How should I care for my garments?
A: Most dresses should be hand-washed in cold water and laid flat to dry. Check individual product pages for specific care instructions.
Q: Are your dresses true to size?
A: We provide detailed size charts for each product. When in doubt, measure your child and compare to our Size Guide.
Account Management
Q: How do I reset my password?
A: Use the “Forgot Password” link on our Login Page. You’ll receive email instructions.
Q: Can I track my order?
A: Yes! Tracking information is emailed once shipped. You can also check status via Order Lookup.
Special Occasions
Q: Do you offer rush shipping for events?
A: Priority shipping (next business day) is available for in-stock items ordered by 12pm local time.
Q: Can I request special packaging for gifts?
A: Gift wrapping is available at checkout for most items. Select the option when placing your order.
Technical Support
Q: The website isn’t loading properly
A: Try clearing your browser cache or using a different browser. Persistent issues can be reported via our Support Form.
Q: Are my payment details secure?
A: Absolutely. We use industry-standard SSL encryption and never store full credit card numbers.
Still have questions?
Visit our Help Center for additional resources and support options.